Return & refund policy

Return & Refund Policy

At CortFashion, we want you to feel confident and happy with every purchase. If something isn’t quite right, we’re here to help make the process simple and smooth.

Easy Returns Within 30 Days

If you’re not completely satisfied with your order, you may return eligible items within 30 days of delivery for a refund or exchange.

How to Start a Return

To initiate a return, please contact us at info@cortfashion.com, and our team will guide you through the process.
To qualify for a return, products must be unused, unworn, and in their original condition. All original tags, packaging, protective wrapping, and other materials included with the product must remain intact and be returned exactly as received.
If any original packaging, protective wrapping, tags, or other included materials have been removed, opened, discarded, altered, or are missing, the product will be considered used and may not be eligible for return or exchange.
Customers are responsible for return shipping costs. We recommend using a trackable shipping service to help ensure your return arrives safely.

Refunds

Once your return is received and inspected, your refund will be issued to your original payment method.
Please allow 5 to 7 business days for the refund to appear in your account after processing.
Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect.

Exchanges

Need a different size, color, or style? We’re happy to help.
Contact us within 30 days of delivery to arrange an exchange. Products must meet the same unused-condition and original-packaging requirements described above.
Customers are responsible for shipping costs associated with exchanges unless the item received was incorrect or damaged.
All exchanges are subject to product availability.

Incorrect or Missing Items

We carefully inspect every order before shipment, but if something isn’t right, we’ll work to resolve it quickly.
If an item is missing from your order, we’ll resend it at no additional cost.
If you receive an incorrect item, we’ll replace it or issue a refund after the item is returned.
If a return is required due to an error on our part, we will provide return assistance or cover the applicable return shipping cost.

Damaged or Faulty Items

If your order arrives damaged, defective, or not as described, please contact us as soon as possible.
You may choose between a replacement item or a full refund after the item is returned.

Shipping & Delivery Time

Standard shipping typically takes 10 to 14 business days.
Please note that delivery times are estimates and may vary depending on product availability, supply chain conditions, customs processing, carrier delays, destination, or other circumstances outside of our control.
All orders are shipped via standard shipping unless otherwise requested. Expedited shipping options may be available before checkout upon request.

Customs & Delivery Delays

International orders may be subject to customs processing, inspections, or other clearance procedures that can affect delivery times.
While customs procedures and certain supply chain or carrier delays are outside of our control, we’ll do our best to provide support and keep you informed when possible.

Important Notes

All return requests must be initiated within 30 days of delivery.
Returned products must be unused, unworn, and returned in the same condition in which they were received, including all original tags, packaging, protective wrapping, and included materials.
Removing, opening, discarding, altering, or failing to return the original packaging, protective wrapping, tags, or included materials may cause the product to be considered used and therefore ineligible for return or exchange.
We cannot accept returns for products that have been used, worn, washed, altered, or damaged after delivery, except where the product arrived damaged, defective, incorrect, or not as described.
Shipping and delivery estimates are not guaranteed and may change due to supply chain conditions, customs processing, carrier delays, or other circumstances outside of our control.

Quality Commitment

Every CortFashion item is carefully inspected before shipment. We take pride in offering premium-quality, handcrafted products designed with care and made to last.

Need Assistance?

We’re always here to help.
Email: info@cortfashion.com
Thank you for choosing CortFashion. We truly appreciate your support and look forward to providing you with an exceptional shopping experience.