FAQ
Frequently Asked Questions (FAQ)
🛍️ Orders & Payments
Q: What payment methods do you accept?
We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
Secure checkout options like PayPal and Apple Pay are also available.
Q: Can I modify or cancel my order after placing it?
Orders are processed quickly. If you need to make changes or cancel, email us immediately at info@cortfashion.com. We’ll do our best to assist, but once your order is processed, changes may no longer be possible.
Q: How can I track my order?
Once your order ships, you’ll receive an email with a tracking number. Track your order anytime via 17TRACK.net.
🚚 Shipping & Delivery
Q: Where are your products made and shipped from?
Our handbags are crafted in Istanbul, Turkey and Hong Kong. We are based in Florida, USA, and ship orders from our warehouses in Istanbul, Hong Kong, or Florida—depending on product availability and delivery location.
Q: How long does delivery take?
- U.S. Orders: 7–10 business days
- International Orders: 10–12 business days
Q: Are there any shipping fees?
We offer free standard shipping on all orders. A priority shipping option is available at checkout for faster delivery.
🔄 Returns & Exchanges
Q: What is your return policy?
If you’re not completely satisfied with your purchase, you can return it within 30 days of delivery. Items must be unworn, unwashed, and include all original tags.
Please note: Final sale items are not eligible for return.
Q: How do I start a return or exchange?
Email us at info@cortfashion.com with your order number and reason for return. We’ll guide you through the process.
Q: Who pays for return shipping?
If your return is due to our error or a product defect, we cover the return shipping. For all other cases, customers are responsible for return shipping costs.
Q: How do I know the size or dimensions of a handbag?
Each product page includes a detailed description with measurements such as height, width, depth, and strap length.
If you have questions about fit, style, or what fits inside a specific bag, feel free to email us at info@cortfashion.com — we’re happy to help!
Q: Do you restock items that are sold out?
We aim to restock popular products regularly. Use the “Notify Me” feature on product pages to get restock alerts.
🌍 Our Commitment to the Environment
Q: Do you have any sustainability or environmental policies?
Yes! We care about the planet.
We use minimal, recyclable packaging, avoid plastic wherever possible, and work with manufacturers that follow ethical and environmentally-conscious practices.
We’re continuously improving our supply chain to reduce waste and carbon impact.
📞 Contact & Support
Q: Where are you located?
We are proudly based in Florida, USA, with global operations to ensure faster delivery.
Q: How can I contact customer service?
For any questions or concerns, email us at info@cortfashion.com.